How do I pay my bills?

To pay your bills with Optus, you have several options available:

Online Payment through Optus My Account:
  • Visit the Optus website ( using a web browser on your computer or mobile device.
  • Click on the “My Account” or “Login” option located on the top-right corner of the page.
  • Enter your Optus account username and password to log in. If you don’t have an account, you may need to register for one.
  • Once logged in, navigate to the billing section or “My Bills” section.
  • Select the bill you wish to pay and choose your preferred payment method, such as credit card, debit card, or bank account.
  • Enter the required payment details and submit the payment. You may receive a confirmation or receipt after the transaction is complete.
Optus Mobile App:
  • Download and install the Optus app from the app store on your mobile device (available for iOS and Android).
  • Open the app and log in using your Optus account credentials or create a new account if you haven’t already.
  • Locate the billing or payments section within the app.
  • Choose the bill you want to pay and select your preferred payment method.
  • Enter the necessary payment details and proceed to complete the payment.
  • Once the transaction is processed, you may receive a confirmation or receipt within the app.
Direct Debit:
  • Set up a direct debit arrangement with Optus, which allows them to automatically deduct the bill amount from your nominated bank account or credit card on the due date.
  • You can usually set up direct debit by logging into your Optus account online or through the Optus app. Look for the “Billing” or “Payments” section to find the direct debit setup option.
  • Follow the instructions provided to provide your bank account or credit card details and authorize Optus to make automatic deductions.
In-person Payment:
  • Visit an Optus store or an authorized payment center near you. b. Inform the staff that you would like to make a bill payment.
  • Provide them with your Optus account details, such as your account number or phone number.
  • Pay the bill amount using your preferred payment method, which could be cash, credit card, or debit card.
  • Request a receipt for your payment as proof of payment.
Phone Payment:
  • Contact Optus customer service by phone at their designated bill payment number.
  • Follow the automated prompts or speak to a customer service representative.
  • Provide your Optus account details and inform them that you want to make a bill payment.
  • Choose your payment method and provide the necessary payment details as requested.
  • Confirm the payment and follow any additional instructions provided by the customer service representative.

Please note that the available payment methods and options may vary depending on your location, the type of service you have with Optus, and any updates made by Optus. It’s recommended to refer to the Optus website, app, or contact Optus customer service directly for the most accurate and up-to-date information on how to pay your bills.