How do I find My Optus username and password?

If you are an Optus customer and need to find your Optus username and password, you can try the following methods:

  1. Check Optus Welcome Email or Documents: When you signed up for Optus services, you may have received a welcome email or documentation that contains your Optus username and password. Check your email inbox or any physical documents provided by Optus when you first became a customer.
  2. Look for Account Activation Email: Optus may have sent you an email with your Optus account activation details, which may include your username and instructions for setting up your password. Search your email inbox for any emails from Optus regarding your account activation.
  3. My Optus app: Follow the steps below to find your username and password.
    • Open the My Optus app and click Log in.
    • Click Forgot your details?
    • Choose Forgot password or Forgot email depending on which details you need to recover. If you’ve forgotten both, start by recovering your email.
    • Follow the prompts to reset your password or recover your email. Password resets will be sent to your email. Make sure to check your Spam / Junk emails. The email will be sent from:
  4. Check Optus My Account Online: Visit the Optus website ( using a web browser on your computer or mobile device. Look for the “My Account” or “Login” option located on the top-right corner of the page. Click on it and look for the “Forgot username?” or “Forgot password?” link. Follow the prompts and provide the required information (such as your account number, email address, or phone number) to retrieve your Optus username or reset your password.
  5. Contact Optus Customer Service: Call Optus customer service at 133 937 if you are calling from within Australia. Speak to a customer service representative and explain that you need assistance with retrieving your Optus username and password. They will guide you through the necessary steps and verify your identity to provide you with the required information.

It’s important to note that the exact process may vary depending on your specific Optus service and the current procedures in place. If none of the above methods work or if you require additional assistance, it’s recommended to visit the Optus website, consult their support documentation, or contact Optus customer service directly for further guidance on how to find your Optus username and password.