What is a valid reason for urgent payment 

An urgent payment is a early delivery of a recipient’s entitlement, which is made because the recipient is in severe financial hardship as a result of exceptional and unforeseen circumstances. Where a social security recipient is in severe financial hardship due to ‘exceptional and unforeseen circumstances’, an urgent payment of the person’s next fortnightly payment may be made.

‘Exceptional and unforeseen circumstances’ are stated to include removal expenses or bond money, where relocation becomes necessary, such as ‘family breakdown’ and separation.

Some valid reasons for an Urgent Payment may include:

  1. Unexpected expenses: If you are facing unexpected or emergency expenses that are essential and cannot be delayed, such as medical costs or repairs to essential household items.
  2. Extraordinary circumstances to ensure the protection of vulnerable people, where extraordinary circumstances can be verified.
  3. Expenses associated with the funeral of an immediate family member, including extended family members for Indigenous people.
  4. Departmental delay, action or lack of action by Services Australia which delayed the receipt of income support payments and caused the person to be in severe financial hardship.
  5. Immediate accommodation needs: If you are at risk of becoming homeless or require urgent assistance to secure temporary accommodation.
  6. Essential living costs: If you are unable to meet basic living expenses, such as food, utilities, or transportation, due to a sudden and unforeseen change in circumstances.
  7. Family violence: If you or your dependents are experiencing family violence and need immediate financial support to ensure your safety and well-being.

It’s important to provide relevant documentation or evidence to support your claim for an Urgent Payment. This may include bills, medical certificates, eviction notices, or other supporting documentation depending on the nature of your request.

For precise and detailed information about the criteria for Urgent Payment and the application process, it is recommended to contact Services Australia directly or visit their official website. They will be able to provide you with the most accurate and up-to-date information based on your specific circumstances.