Comprehensive Guide to the Passenger Rail Agency of South Africa (PRASA)

The Passenger Rail Agency of South Africa (PRASA) is a state-owned enterprise responsible for most passenger rail services in the country. It plays a crucial role in providing affordable and reliable public transportation. This guide covers all key aspects of PRASA, including train services, vacancies, schedules, regional offices, and contact details.

1. Overview of PRASA

Mission and Vision:

  • Mission: To provide safe, reliable, and affordable passenger rail and bus services in South Africa.
  • Vision: To be the leading provider of integrated passenger transport solutions in the country.


  • Metrorail: Operates commuter rail services in urban areas.
  • Shosholoza Meyl: Provides long-distance rail services.
  • Autopax: Manages long-distance bus services, including Translux and City to City.
  • Intersite: Focuses on commercial property development related to transport infrastructure.

2. PRASA Train Services


  • Operates in major urban areas including Cape Town, Johannesburg, Pretoria, Durban, and Port Elizabeth.
  • Provides commuter rail services with multiple routes in each city.

Shosholoza Meyl:

  • Long-distance passenger trains connecting major cities.
  • Offers Economy and Sleeper Class services.


  • Long-distance bus services through Translux and City to City brands.
  • Provides an alternative to rail for long-distance travel.

3. PRASA Vacancies

How to Apply:

  1. Visit the PRASA Website: Navigate to the careers section.
  2. Browse Available Positions: Look through the list of current vacancies.
  3. Submit an Application: Follow the instructions provided for each position, which typically includes submitting a resume and cover letter.
  4. Eligibility Requirements: Ensure you meet the qualifications and experience required for the position.

Vacancy Types:

  • Positions in operations, engineering, administration, customer service, and management.
  • Both permanent and temporary positions are available.

Contact for Recruitment:

  • Email:
  • Phone: Provided on the website under the careers section.

4. PRASA Train Schedule

Metrorail Schedule:

  • Schedules vary by region and route.
  • Updated schedules are available on the PRASA website and at major train stations.

Shosholoza Meyl Schedule:

  • Operates on specific days of the week with varying frequencies.
  • Detailed schedules and booking options are available online.

How to Access:

  1. Online: Visit the PRASA or Metrorail website.
  2. Station Inquiry: Check schedules at train station information desks.
  3. Customer Service: Call the PRASA helpline for schedule information.

5. PRASA Regional Offices

PRASA Johannesburg:

  • Address: PRASA House, 1040 Burnett Street, Hatfield, Pretoria.
  • Services: Regional operations, customer service, and administrative support.

PRASA Cape Town:

  • Address: 1 Adderley Street, Cape Town Station.
  • Services: Regional operations, ticket sales, and customer service.

Contact Details for Regional Offices:

  • Johannesburg Office Phone: +27 (0)12 748 7000
  • Cape Town Office Phone: +27 (0)21 449 4331

6. PRASA WhatsApp Number

PRASA WhatsApp Contact:

  • Purpose: For inquiries related to train schedules, ticket bookings, and customer service issues.
  • Number: Typically provided on PRASA’s official website and through customer service announcements.

7. PRASA Contact Details

General Contact Information:

  • Customer Service Hotline: 0800 65 64 63
  • Email:
  • Website:

Social Media:

  • Twitter: @PRASA_Group
  • Facebook: PRASA (Passenger Rail Agency of South Africa)

Emergency Contact:

  • Railway Police: +27 (0)12 315 2601

8. PRASA Cres (Corporate Real Estate Solutions)


  • PRASA Cres is responsible for managing PRASA’s real estate portfolio.
  • Focuses on optimizing the value of PRASA’s properties through leasing, development, and management.

Key Functions:

  • Property Development: Enhancing and developing PRASA properties to generate revenue.
  • Facilities Management: Ensuring the maintenance and functionality of PRASA-owned properties.
  • Commercial Leasing: Leasing commercial spaces within PRASA’s property portfolio to generate income.

Contact for PRASA Cres:

  • Email:
  • Phone: Provided on the PRASA website under the PRASA Cres section.


PRASA is a pivotal organization in South Africa’s public transportation landscape, providing essential rail and bus services. Whether you are a commuter, a job seeker, or a stakeholder, understanding the structure, services, and contact points of PRASA can help you navigate its offerings more effectively. For the latest updates, schedules, and career opportunities, always refer to the official PRASA website and contact their customer service for assistance.