What is quality systems manager?

A quality systems manager typically has a wide range of responsibilities, which can include:

  • Participating in risk assessment activities to identify potential hazards and recommending appropriate controls, such as implementing new procedures or equipment changes
  • Coordinating with other departments to ensure that all projects are completed on time, within budget, and meet quality expectations
  • Reviewing employee performance through conducting regular performance evaluations to identify training needs or coach employees on improving their performance
  • Training employees on proper safety procedures, equipment use, and other job-related topics to ensure safe working conditions
  • Creating and maintaining Standard Operating Procedures (SOPs) and other forms of documentation that outline policies and procedures for specific processes or tasks
  • Establishing and monitoring quality control measures to ensure that products meet customer specifications and industry standards
  • Working with vendors to establish new business relationships and ensure that existing relationships are maintained
  • Reviewing and analyzing data and statistics to identify trends and opportunities for improvement
  • Coordinating with marketing teams to develop new products or services, including prototypes that may be tested with consumers

Key Responsibilities:
Strategy and Development
 Contribute to the creation and implementation of best practice capacity
planning vision, strategy, policies, processes and procedures to aid and
improve operational performance
 Contribute to new business initiatives and projects and review and
communicate the impact on Quality Management Systems (QMS)
General and Task Management
 Develop the Management Systems strategy and the management
arrangements for key milestones, demonstrating solid progress against

 Manage all external registration requirements to ensure they are met.
Liaise with external bodies on all matters relating to registration. Maintain
and improve, in line with business needs
 Implement all relevant procedures described in the Quality Management
System (QMS)
 Ensure that all in-house systems and procedures are updated, revised and
modified to meet the needs of external certification bodies
 Update quality documentation and communicate to carry forward lessons
learned from quality concerns
 Ensure that all necessary systems and procedures are in place to satisfy
all customer requirements and audits
 Introduce new systems and procedures where appropriate
 Train others in all aspects of the quality system and application of
 Undertake regular internal and process audits of the QMS
 Ensure corrective actions are undertaken to address non conformities
 Verify closure of non conformities with Certification Bodies
 Hold quarterly audit performance meetings within the business and with
Certification Bodies
 Manage the audit nonconformity data base
 Provide detailed analysis of nonconformities
 Ensure ongoing compliance with the Quality Management System
 Attend various meetings and action/communicate instructions
 Produce written reports and make presentations
 Undertake continuous training and development
 Identify business improvement opportunities within the organisation
 Develop, implement and manage key performance indicators (KPIs) for
each area of responsibility
 Set department objectives/KPIs and review and assess ongoing
performance of direct reports
 Ensure KPIs are met by working to the overall plan, including management
of, and reporting
 Report on achievement of targets and identify any actions required
 Ensure that the function operates in accordance with any health, safety
and environmental policies and procedures to ensure the safety and
wellbeing of staff and visitors
 Conduct risk assessments of processes and tasks in the department
People Management
 Ensure the delivery of the People Strategy within area of accountability
 Manage, coach and develop a high performing Quality System team that
meets agreed objectives and which delivers best practice results, added
value and continuous improvements
 Manage and lead the team, ensuring adequate staffing levels
 Motivate and coach the team to operational success

 Monitor the completion of tasks and ensure good performance and record
on appropriate systems
 Consistently promote high standards through personal example and roll
out through the team so that each member of the team understands the
standards and behaviours expected of them
 Review, implement and update company records e.g. training matrices,
performance reviews, risk assessments
 Communicate KPIs from the strategic annual plan so that each employee
is aware
 Provide technical expertise to the team
 Manage contractors on site to ensure they meet legal and company
Financial and Budget Control
 Responsible for achieving budget and forecast
Relationship Management
 Develop and maintain strong relationships with internal and external
stakeholders to ensure optimal performance
 Work collaboratively, negotiate and engage with key stakeholders to
facilitate delivery and compliance with the quality strategy
 Liaise and communicate with other departments, customers, suppliers and
other service providers
 Work as part of the Management team to share ideas and improve
operation, recommending, supporting and implementing continuous
improvement activities and process and procedure improvements to
optimise results and improve quality of delivery, in line with quality
standards requirements delivery in line with Company and Customer
 Communicate with personnel at all levels, internally and externally to the
Company, in relation to Quality matters
Self Management
 Comply with the Health, Safety and Environmental Policies
 Proactively contribute to creating a good team atmosphere
 Anticipates and overcomes obstacles
 Makes useful links to arrive at insightful plans and solutions
 Embraces personal challenge
 Confident, rounded thinking
 Takes ownership for team cohesion and team development
 Is self aware
 Is resilient, optimistic and open to change
 Has an Adult:Adult, collaborative approach to others
 A self-starter, motivated and able to positively motivate others
 Focused, target driven with a positive, can-do attitude
Skills and Attributes:

 Excellent leadership and man- management skills
 Excellent interpersonal skills
 Ability to manage a variety of cross-functional team members
 Excellent written, verbal and presentation skills
 Excellent organisational and follow-up skills
 Competent in problem solving, team building, planning and decision
 Commercially aware
Qualifications and Experience Levels:
 Relevant manufacturing/engineering degree is preferred, or HND, BTec
Professional Level 5 Award or equivalent NVQ Level 5 qualifications.
 Membership of an industry related professional body would be
 Significant experience in a high volume manufacturing environment,
preferably automotive
 Strong knowledge of the latest Automotive tools and techniques
 Automotive Quality Management System Auditing experience and
managing audit programmes
 A detailed understanding of TS16949, ISO14001 / ISO 9001 / OHAS
 Six Sigma/Lean Manufacturing skills
 Experience of dealing with customers and suppliers