I am trying to print a Tax Clearance Certificate (TCC) or get a Tax Clearance Status (TCS) pin on eFiling. What does it mean if I get the following error message: ‘This service is already underway for another user’?

This message appears when the TCS service has already been activated for the taxpayer and now the taxpayer is trying to activate it on another eFiling profile for the same taxpayer. This usually occurs when taxpayers have multiple eFiling profiles; for example the Income Tax and PAYE is managed by the company themselves and the VAT by a Tax Practitioner on two separate eFiling profiles. TCS can only be activated once for a taxpayer. If it was activated on the incorrect eFiling profile, then it must first be deactivated from the profile where it is currently active and then activated on the correct profile.