How to check Passport Application Status

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Checking the status of your passport application in South Africa is a straightforward process thanks to the services provided by the Department of Home Affairs (DHA). Here’s how you can stay updated on your application’s progress:

Online Status Check

  1. Visit the DHA Website: Start by going to the official Department of Home Affairs website.
  2. Application Status Section: Look for a section dedicated to tracking applications. This might be labeled something like “Track Your Application” or “Passport Application Status.”
  3. Enter Your Details: You will typically need to enter your ID number and perhaps some additional information such as your application reference number.
  4. View Your Status: After submitting your details, your application status should be displayed. This will tell you whether your application is still being processed, ready for collection, or if there are any issues that need your attention.

SMS Service

The DHA offers an SMS service that allows you to check the status of your passport application.

  1. Send an SMS: You can send an SMS to a specific number provided by the DHA with a message containing your ID number.
  2. Receive Status Update: In response, you will receive an SMS updating you on the status of your passport application.

PLEASE CONTACT THE HOME AFFAIRS CALL CENTRE (HACC) ON 0800 60 11 90
OR EMAIL hacc@dha.gov.za FOR ANY ENQUIRY

OFFICE HOURS:Offices open to the public as follows: 
Monday to Friday: 8:00 to 15:30- Every last Wednesday of the month: 9:00 to 15:30

Telephone Inquiry

  1. Find the Contact Number: The DHA provides a customer service number for inquiries, which you can find on their website or your application receipt.
  2. Prepare Your Information: Have your ID number and application reference number ready.
  3. Call and Inquire: Call the provided number, follow the voice prompts to navigate to passport application inquiries, and provide your details when requested.

In-person Inquiry

If you prefer to check your application status in person or if you are visiting for another service:

  1. Visit Your Nearest DHA Office: Go to the nearest Department of Home Affairs office.
  2. Bring Your Receipt: It’s helpful to have your application receipt or any other documents related to your application.
  3. Ask for Assistance: At the office, ask a staff member how you can check the status of your application. They may direct you to a self-service kiosk or assist you at the counter.

Tips for Checking Your Passport Application Status

  • Keep Your Documents Handy: Always have your ID number and application reference number ready when checking your status.
  • Be Patient: Passport processing times can vary, especially during busy periods. Regularly checking the status can keep you informed about any delays or issues.
  • Follow Up If Necessary: If your passport status indicates a problem or if it seems stuck at one stage for too long, don’t hesitate to contact the DHA for clarification.

Remember, the processing time for passport applications in South Africa can vary depending on the volume of applications being handled and other factors. It’s always a good idea to apply well in advance of any planned travel to avoid any stress related to waiting for your passport.