How do I ring Medicare?

When you call the Medicare general inquiries line, you will be connected with a customer service representative who can assist you with various Medicare-related inquiries, such as enrolling in Medicare, updating your details, understanding your benefits, or requesting a replacement Medicare card. Find how to ring Medicare below:

  1. Phone Numbers:
    • General Enquiries: The general inquiries line for Medicare is 132 011. This number is typically used for general questions, assistance, and information about Medicare services.
    • TTY Service: If you have a hearing or speech impairment, you can contact Medicare through the TTY (teletypewriter) service at 1800 810 586. This service is available for individuals with TTY equipment.
    • Multilingual Service: If you require assistance in a language other than English, you can call the multilingual phone service at 131 202. This service provides access to interpreters who can assist you in communicating with Medicare.
  2. Operating Hours: The Medicare general inquiries line is available from Monday to Friday between 8:00 AM and 5:00 PM local time. It is closed on national public holidays.
  3. Preparation: Before calling Medicare, it’s helpful to have any relevant information or documents ready. This might include your Medicare card, personal details, and any specific questions or issues you need assistance with.
  4. Queue Wait Times: Depending on call volume, wait times to speak with a Medicare representative may vary. It’s advisable to be patient and prepared to wait for your call to be answered.
  5. Online Services: In addition to phone support, you can also access various online services through the myGov website (www.my.gov.au) if you have linked your Medicare account. These online services allow you to manage your Medicare information, make claims, update details, and more.

For the most up-to-date contact details for Medicare in Australia, I recommend visiting the official Australian Department of Human Services website or referring to any correspondence you may have received from Medicare.