Unemployment Insurance
Important: UI OnlineSM is still the fastest way to file your Unemployment Insurance (UI) claim. You can also ask questions about your claim using UI Online by selecting Contact Us at the top of your homepage.
Note: If you are getting a phone call from the EDD, your caller ID may show “St of CA EDD” or the UI Customer Service number 1-800-300-5616.
UI Customer Service
Get help with filing a claim by phone, general UI questions, and technical help with online registration, password resets, and EDD Account Numbers.
Hours: 8 a.m. to 8 p.m. (Pacific time), seven days a week, except state holidays.
Phone number:
English and Spanish: 1-800-300-5616
Cantonese: 1-800-547-3506
Mandarin: 1-866-303-0706
Vietnamese: 1-800-547-2058
California Relay Service (711): Provide the UI number (1-800-300-5616) to the operator
TTY: 1-800-815-9387
UI Automated Self-Service Line
Get information on how to file a new claim or reopen an existing claim and your last payment issued. You can also certify for benefits using EDD Tele-CertSM, request copies of your 1099G tax information, and find your local America’s Job Center of CaliforniaSM.
Hours: 24 hours per day, seven days per week
Phone number:
English: 1-866-333-4606
Spanish: 1-866-333-4606
Disability Insurance
Important: SDI Online is the fastest way to file and get information about your Disability Insurance (DI) claim. Using SDI Online, you can ask confidential questions about your claim and receive a direct response. From your home page:
- Select the Claim ID of your current claim.
- Select Request Claim Update in the Claim Information section.
- Choose a Request Type from the dropdown menu and select Next.
- Add your specific question to your claim.
To contact a DI representative, use the DI Automated Phone Information System:
- English: 1-800-480-3287
- Spanish: 1-866-658-8846
- California Relay Service (711): Provide the DI number (1-800-480-3287) to the operator
- TTY: 1-800-563-2441
Representatives are available 8 a.m. to 5 p.m. (Pacific time), Monday through Friday, except on state holidays.
Paid Family Leave
Important: You can ask a Paid Family Leave (PFL) question by visiting Ask EDD.
- Select the category Paid Family Leave.
- Select the sub-category Miscellaneous Inquiry.
- Select the topic Other (Questions).
To contact a Paid Family Leave (PFL) representative, use the PFL Automated Phone Information System:
- English: 1-877-238-4373
- Spanish: 1-877-379-3819
- Cantonese: 1-866-692-5595
- Vietnamese: 1-866-692-5596
- Armenian: 1-866-627-1567
- Punjabi: 1-866-627-1568
- Tagalog: 1-866-627-1569
- California Relay Service (711): Provide the PFL number (1-877-238-4373) to the operator
- TTY: 1-800-445-1312
Representatives are available 8 a.m. to 5 p.m. (Pacific time), Monday through Friday, except on state holidays.