Book Your Smart ID Appointment Online: A Guide for South Africa’s Department of Home Affairs (DHA)

Getting your South African Smart ID card is an important step towards official identification within the country. This guide will show you how to conveniently book your appointment online through the Department of Home Affairs (DHA) Branch Appointment Booking System (BABS).

Who Can Use Online Booking?

The online booking system is currently not available at all DHA offices. However, it’s gradually being implemented across the country. Here’s how to check if your preferred office offers online booking:

  1. Visit the DHA website:
  2. Click on “Notices” in the top menu.
  3. Look for the notice titled “Branch Appointment Booking System (BABS) – Available Offices”. This notice lists the offices currently using the online booking system.

Booking Your Appointment Online:

If your preferred office appears on the BABS list, follow these steps to book your appointment:

  1. Navigate to BABS: Go to (This is the BABS website).
  2. Select “Identity” under “Choose Service Type”.
  3. Choose “New Smart ID Card” or “Renew Smart ID Card” depending on your situation.
  4. Fill Out the Form: Enter your ID number, date of birth, and contact information on the online form.
  5. Choose Your Location: Select your preferred DHA office from the available options (ensure it’s using BABS).
  6. Pick Your Date and Time: Select a convenient date and time slot from the available options displayed by the system.
  7. Confirm Booking: Once you’ve chosen your slot, review the details and confirm your appointment.
  8. Receive Confirmation: You’ll receive a confirmation email or SMS with your appointment details.

What to Bring to Your Appointment:

  • Proof of Identity: Bring your current South African ID book (if applicable), passport, or birth certificate.
  • Proof of Address: Take along a recent utility bill (water, electricity) or bank statement reflecting your current address.
  • Completed DHA Application Form: Download the “DHA-81” form for a new Smart ID or “DHA-83” for renewal from the DHA website ( and fill it out beforehand.
  • The Appointment Confirmation: Bring a printout or show the confirmation email/SMS on your phone.
  • Payment: The DHA charges a fee for Smart ID applications. Be prepared to pay the required fee at your appointment (cash or card accepted at most offices).

Additional Tips:

  • Book Well in Advance: Appointment slots can fill up quickly, so book your appointment as soon as possible, especially if you need your Smart ID urgently.
  • Arrive Early: Arrive at your DHA office at least 15 minutes before your appointment time to avoid delays.
  • Double-Check Information: Ensure all the information you enter during online booking is accurate to avoid any issues during your appointment.
  • Website Issues: If you encounter any problems with the BABS website, you can still visit your preferred DHA office (during operating hours) and inquire about booking an appointment in person.

By following these steps and gathering the necessary documentation, you can book your Smart ID appointment online and avoid long queues at the DHA office. Remember, the online booking system is being implemented gradually, so check the BABS availability list before proceeding.