If your NSFAS application has been pending for weeks or months without any update, you're likely feeling anxious and uncertain. Understanding why applications take time and what you can do can help reduce stress and ensure your application moves forward.
Why NSFAS Applications Take Time
NSFAS processes hundreds of thousands of applications each year. Several factors contribute to processing times:
1. Application Volume
During peak application periods (typically January to March), NSFAS receives an overwhelming number of applications. Each application requires careful review, which naturally takes time.
2. Document Verification
NSFAS must verify all submitted documents, including:
- ID documents or birth certificates
- Proof of household income
- Academic records
- Institution registration details
If documents are unclear, missing, or need verification, this adds to processing time. Learn more about required documents.
3. Income Verification
NSFAS verifies household income through SARS and other government databases. This cross-referencing process can take several weeks, especially if there are discrepancies or additional verification needed.
4. Institution Confirmation
NSFAS must confirm your registration with your chosen institution. If your institution hasn't confirmed your registration, your application will remain pending.
What "Pending" Status Means
When your NSFAS status shows "Pending" or "Application Received", it means:
- Your application has been successfully submitted
- NSFAS has received your application
- Your application is in the review queue
- No decision has been made yet
This is different from other statuses. If you're confused about what your status means, see our guide on NSFAS status meanings.
How Long Is Too Long?
Typical NSFAS processing times:
- Normal processing: 4-8 weeks after application submission
- Peak periods: 8-12 weeks or longer
- With document issues: Can extend to 16+ weeks
If your application has been pending for more than 12 weeks without any communication from NSFAS, it's time to take action.
What You Can Do
1. Check Your Application Status
Regularly check your myNSFAS account for updates:
- Visit www.nsfas.org.za
- Log in to your myNSFAS account
- Check "My Applications" for status updates
- Read any messages or notifications
2. Verify Your Documents
Ensure all required documents are:
- Clearly visible and readable
- In the correct format (PDF or JPG)
- Not expired (for IDs)
- Properly named and uploaded
If you see a "Documents Required" status, address it immediately. See our guide on submitting required documents.
3. Update Your Contact Details
NSFAS may need to contact you. Ensure your:
- Email address is current and checked regularly
- Cellphone number is correct
- Physical address is up to date
4. Contact NSFAS
If your application has been pending for more than 12 weeks:
- Email: info@nsfas.org.za
- Phone: 08000 67327 (toll-free)
- WhatsApp: 078 519 8006
When contacting NSFAS, have your ID number and application reference number ready.
5. Check Institution Registration
Confirm with your institution that:
- You are registered for the academic year
- Your registration details match your NSFAS application
- Your institution has confirmed your registration with NSFAS
Common Reasons for Extended Delays
Incomplete Documentation
Missing or unclear documents are the most common cause of delays. If NSFAS requests additional documents, submit them immediately.
Income Verification Issues
If your household income doesn't match records, NSFAS may need additional verification. Respond promptly to any requests.
Institution Not Confirmed
Your institution must confirm your registration. If this hasn't happened, contact your institution's financial aid office.
System Backlogs
During peak periods, system backlogs can cause delays. Unfortunately, this is often beyond your control, but staying in contact with NSFAS helps.
What NOT to Do
- Don't submit multiple applications – this causes confusion and delays
- Don't ignore NSFAS messages or requests
- Don't share your login details with anyone
- Don't pay anyone to "speed up" your application – this is a scam
When to Appeal
If your application is eventually rejected after a long pending period, you have the right to appeal. Learn about the appeal process and how to check your appeal status.
Stay Patient but Proactive
While waiting is frustrating, remember that NSFAS processes applications as quickly as possible. Stay patient, but be proactive:
- Check your status weekly
- Respond immediately to any requests
- Keep all your documents organized
- Maintain contact with both NSFAS and your institution
Related Help
If you're experiencing other issues: