SAA Contact

South African Airways strives to inspire our customers with African hospitality in every detail, every time. Commitment to our passengers is key to our brand and we strive to get it right, first time, every time. Contact us should you have any customer care related queries.

Reservations

Email Address: Reservationsjnb@flysaa.com

Or give us a call:

Tel : +27 11 978 1111 or 0861 606 606 (sharecall in SA only)

Office Hours : Daily, 06h00 to 22h00 (GMT)

Open weekends and South African Public Holidays

Customer Services

Email Address: SAAcustomerservice@flysaa.com

Twitter: @flysaa_care

Office Hours: Weekdays, 08h00 – 16h30 (GMT)

Closed weekends and South African Public Holidays

Voyager

Email Address :voyager@flysaa.com

Or give us a call:

Tel: +27 11 978 1234

Office Hours: Weekdays, 07h00 to 21h00 (GMT)

Saturdays, Sundays and South African Public Holidays 08h00 – 14h00

Baggage Service

(Lost/damaged)

Email Address : Baggageservices@flysaa.com

Or give us a call:

Tel: +27 11 978 3733

Office Hours: Daily, 06h00 to 19h00 (GMT)

Open weekends and South African Public Holidays

Refunds

Email Address: OnlineRefunds@flysaa.com

Or give us a call :

Tel: +27 11 978 1786

Office Hours: Weekdays, 08h00 to 16h30 (GMT),

Closed weekends and South African Public Holidays

Cargo

Email Address: SAACargoReservations@flysaa.com

Or give us a call:

Tel: +27 11 978 3366

Office Hours: Weekdays, 07h00 to 19h00 (GMT)

Saturdays and Sundays, 07h00 to 14h00

Public Holidays, 07h00 to 14h00

Website Queries

Email Address:webhelp@flysaa.com

For local SAA offices across South Africa, please click here.