I get an error message, concerning Adobe Air, when trying to update to the latest version of e@syFile™ Employer, how do I fix this?

 

When updating to the latest version of e@syFile™ Employer, make sure you are using a recent version of Adobe AIR.

If the following error message appears:

 

Take these steps to fix this:

 

    • Download the latest version of Adobe Air – you can access this from Browser compatibility guidelines.

 

    • Then simply run the setup file again – Setpup employer.exe.

 

  • If you are still getting and error message – uninstall the software and visit e@syFile™ the guide or SARS eFiling to download the latest version.

 

Top Tip: When the pop-up message appears advising you to update to the latest version of Adobe AIR, click “Yes” to make sure you do not have any problems in the future.

Should you still be experiencing problems, call the SARS Contact Centre on 0800 00 SARS (7277).